Frequently Asked Questions
Everything you need to know about your Alkaram shopping experience.
What is the standard delivery time for orders?
Domestic orders are typically delivered within 3 to 5 business days, while international shipping may take 7 to 10 business days depending on the destination.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to see real-time updates.
What is Alkaram's return and exchange policy?
We offer a 14-day return policy for unused items with original tags and packaging. Please note that sale items and customized unstitched fabrics are generally non-returnable unless defective.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to variations in monitor settings and lighting during professional photography, slight differences may occur.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for eligible domestic locations.
How should I care for my Alkaram lawn and silk garments?
To maintain fabric quality, we recommend hand washing in cold water or dry cleaning. Avoid using bleach and direct sunlight when drying to prevent color fading.